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Frequently Asked Questions

Do you have a question? Chances are you are not the only person with this question and we have most likely answered it before. Please try to find the answer to your question in the FAQs before asking your question, as most likely we have already answered it there. This reduces the amount of time we spend answering the same questions and allows us to focus on delivering better customer service to yourself and our other customers. If your questions hasn't already been answered in our FAQ, then please Contact Us with your question and we'll answer it for you. If we find that it's something that others may also be wondering about we'll also publish it in the FAQ.

FAQ Categories:

FAQs:

General

Ordering

  • Can I place an order without using your website?
    No, we do not accept orders by any other means, unless they are very large orders (e.g. Over $10K, in which case we may also accept a Purchase Order at our discretion.) Making the order through our website is the most effective way for both you and us. We keep our costs down by only accepting orders through our website.
  • Do you have the item in stock?
    Our website has up-to-date information displayed about our stock levels. This information is updated multiple times per day.
  • Do you match competitorís prices?
    Yes, please see our Price Matching page. Please note that we only match overall prices (i.e. product/s + shipping) and only match down to our cost.
  • Is the price on your website correct?
    Prices on our website are updated multiple times per day and are up-to-date.
  • Why are your prices so low?
    We are able to keep our prices low by being an online only retailer, so we donít have to maintain an expensive shop front. We also run a very efficient operation and manage our costs, so you can get the savings.
  • How long will it take to process my order?
    Your order is processed on the same day or the following day of your placing your order, depending on the time your order was placed. If you placed an order for in-stock items, you will generally receive the items 1-2 days after we receive your payment.
  • What is an OEM product and what does that mean?
    An OEM product is a product that is only sold with new PC and hence does not have retail packaging. For software this means that the product can only be sold if it is being purchased for use with new hardware (minimum Motherboard + HDD). You must provide written confirmation that you are purchasing OEM software for new hardware, before we can dispatch the goods.
  • Can you prepare a quote for me?
    Generally we do not prepare quotes, particularly for small orders, as this is very time consuming and does not fit in with our low cost business model. We will however price match our competitors as per our price matching policy. Also, if you are making a large purchase (i.e. $10K+) we can prepare a quote for you.
  • Can I get a discount if I buy multiple items?
    Generally NO, as we already sell at very competitive prices. We will however price match our competitors as per our Price Matching Policy.
  • How do I order?
    We only accept orders online through our website. You can place your order on our website.

Payments

  • What Payment Methods do you accept?
    We accept Bank Transfer/Deposit, Credit Card (MasterCard/Visa) and PayPal.
  • Can I pay via COD?
    No, we do not accept COD (Cash on delivery).
  • Are my Credit Card details secure?
    Absolutely. We use PayPal for all Credit Card processing to ensure your credit card details always stay secure. You only provide your credit card details to PayPal, which is one of the worldís most well regarded and safe financial intermediaries for online payments. By using PayPal you also have access to PayPalís dispute handling systems and procedures for additional piece of mind. These are much more effective and efficient than credit card chargebacks.
  • Is GST included in your pricing?
    Yes, all prices on our website include GST.
  • When will I get a tax invoice for my order?
    We automatically generate tax invoices and make them available on our website in the My Account area. You will see a "Download Invoice" button next to the order once the invoice becomes available. Please be patient as it may take up to a week after you have received your items for the tax invoice to be generated.
  • How long does it take for a Bank Transfer / Deposit to clear?
    It generally takes 1 business day for a Bank Transfer to show up in our account unless you are with NAB, in which case it shows up the same day. Bank Deposits made at a branch show up instantly. Please keep in mind if you are with a bank other than NAB and make a payment on Friday evening or the weekend, we will only receive your payment on Tuesday morning.
  • Can I pay using a cheque?
    Yes, however please note that we will not dispatch the goods until the cheque has cleared in our account, which can take up to 5 business days. If you do choose to pay by cheque, please choose the Bank Transfer/Deposit as the payment method and send your cheque to: PO Box 202 Blacktown Post Shop Blacktown NSW 2148
  • What are your bank details?
    Our bank details are listed on our Bank Account Info page.

Shipping / Delivery

  • Can I pick-up my order from your office?
    No, we ship directly to your from the warehouse. It would be inefficient to ship the order to our office, as there would still be a shipping cost involved and it would take longer for you to receive the item.
  • Can you ship internationally?
    No, we only operate in Australia.
  • How much will shipping cost?
    Please use the Estimate Shipping functionality on our website to determine the shipping cost to your postcode. If your order results in multiple shipments and the estimated shipping cost is exceeds what you reasonably expected, please contact us as we may be able to consolidate shipping on your items.
  • How long will it take for my item to be delivered?
    It takes 1-3 business days for your item to be delivered if it is in-stock at the time of your order. Out of stock items are laced on backorder and will take longer to deliver. Out of stock items are those marked as BY ORDER or those with an ETA. Products that are low on stock may also become out-of-stock by the time your order is placed and payment cleared. We recommend that you contact us to confirm stock levels before placing your order in these situations.
  • How can I track my order?
    You can track your order on our website in the My Account area. We regularly update your order Status History to ensure you remain up-to-date with the status of your order.
  • Who do you ship with and why?
    We use all couriers for shipping items to our customers. The reason we only use couriers is because they provide person-to-person service, which ensures someone is always responsible for the item in transit and we can track the delivery and sort out any issues if they arise.
  • What happens when an item is out of stock?
    Out of stock items are laced on backorder and will take longer to deliver. Out of stock items are those marked as BY ORDER or those with an ETA. Products that are low on stock may also become out-of-stock by the time your order is placed and payment cleared. We recommend that you contact us to confirm stock levels before placing your order in these situations.

Returns / Warranty Claims

  • Do your products have Australian warranty?
    Yes, all the products we sell are new and carry at least 12 months manufacturer warranty in Australia. Some products, like monitors may also carry extended warranty.
  • What is your return policy?
    Please see our Shipping ↦ Returns page for details.
  • I've changed my mind or bought the wrong product, what can I do?
    If the order hasnít been shipped we can cancel your order. If the order has been dispatched but has not yet been delivered, we may also be able to take the products back and cancel the order if you reject the delivery. If you received the goods, but have not opened them, we may also be able to take back the order, however you should contact us to discuss on a case by case basis. Generally, unless there is a very good reason we will not take back products which have been delivered.
  • When and why are restocking fees applied?
    Restocking fees may apply if you want to return a wrongfully purchased item, which you have received and/or opened. Restocking fees wonít apply for orders which have not been shipped.
  • How do I return faulty goods?
    To return faulty goods, you first need to fill out the Return/Warranty Claim form accessible from the My Account area of our website. We will then assign an RA number to your return and inform you of where you should send the faulty goods.
  • May I exchange my faulty item for a different product?
    Possibly, you should contact us to discuss on a case-by-case basis.
  • How do I check the status of my return / warranty claim?
    You can check the status of your return / warranty claim online on our website in the My Account area.

Customer Accounts

Contact Information

  • How can I contact you?
    You can contact us either via the Contact Us page on our website, Live Help on our website or email.
  • What information should I provide when I contact you?
    If you have not yet made a purchase you should have information about the product you are looking to purchase including the product model or part number. Please try to find the product on our website before contacting us. If you have already made a purchase, please be ready to provide with your order number, although we can also lookup the order based on your email address or name.

To find out more about us please visit the Company Info page.

To contact us, please visit the Contact Us page.
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